DURING YOUR EMPLOYMENT

GENERAL ATTENDANCE (ABSENCE/TIMEKEEPING)

You should ensure that you arrive at work sufficiently early to be ready to commence work at your official starting time.

You must comply with any time recording procedures relating to your job.

Lateness and absence will be recorded and unacceptable levels of timekeeping and attendance will render you liable to disciplinary action.

DRESS CODE

During the course of your employment you will come into contact with clients and/or members of the public and your appearance and dress code is therefore important in that we always portray a professional image. We therefore require all employees to wear neat, clean and tidy clothing, appropriate to their job responsibilities in order to maintain a professional image at all times.

GENERAL CONDUCT AT WORK

At all times during your employment the needs of the business are paramount and you should ensure that at all times your efforts and energies are concentrated on achieving this objective.

You are expected to conduct yourself in a reasonable manner with fellow employees, customers, clients or members of the public.

You are not permitted during your employment to disclose confidential information relating to the business to any person, or organisation, without our prior written consent.

You are expected to comply with any reasonable instruction or request given to you by an authorised person.

You must not enter into any other form of work or activity whilst in our employment, which could be construed as being in direct competition with us, or presents a conflict of interest with our business.

CONDUCT OUTSIDE WORKING HOURS

Whilst we have no intention or wish to intrude upon your activities or interests outside work, we would expect that none of our employees would be engaged in any activity outside working hours which could result in adverse publicity to the business, or which would cause us to question your integrity, or prevents you from performing your duties/responsibilities to our satisfaction.

INDUCTION TRAINING

On commencing employment with the Company, you will be taken on a tour of the premises to familiarise you with the layout and facilities, you will also be introduced to your work colleagues.

You will be trained as appropriate in all aspects of your job in order for you to comply with the Company’s methods/practices and to ensure that you are able to function safely and to achieve the required standards.

DEVELOPMENT TRAINING

The Company encourages its employees to undertake such training as it feels appropriate to the duties/responsibilities or development of its employees.

All internal training events i.e. organised by the Company, will be discussed and agreed with each employee prior to the event.

Should the Company require an employee to attend external training, this too will be discussed and agreed in advance. All agreed costs incurred in such training will be met by the Company.

Should an employee request support with attending external training of a category/level not identified during the career appraisal process, such requests will be considered and decided on the merits of mutual benefit in relation to the employee’s role and development within the Company.

In order to protect the Company’s investment in training, employees will be required to sign and comply with a “Reimbursement of Training Fees Agreement”.

PERFORMANCE REVIEW

It is our practice to monitor performance on an on-going basis, in the belief that minor issues can be identified at a very early stage and rectified either by retraining or by informal counselling. In this way we feel we can create a positive approach to problem solving and improve efficiency.

However if there is deemed to be an unacceptable volume or quality of work produced in relation to agreed targets, or by general comparison to other employees, this will be the subject of further investigation. Whilst such investigation may lead to referral to the disciplinary process, we shall also consider whether training or other forms of assistance would be a more appropriate remedy.

JOB FLEXIBILITY

It is an essential condition of your employment that you are prepared to adopt a flexible approach to your work pattern and if it is deemed necessary carry out alternative duties, possibly in other departments. We are dependent on this flexibility not only to allow us to adapt to the changing nature and volume of work, but to protect the future of the business and its employees.

MOBILITY

Your Principal Statement of Terms and Conditions of Service will indicate your normal place of work, but it is a condition of your employment that, if it is deemed necessary and given reasonable notice you will transfer to any other site on which we operate (temporarily or permanently). This mobility is essential to the efficient operation of our business, and you will be fully consulted prior to any such transfer.